Double Agent
The sales pitch - November 16, 2000 - Chris Jones

Disclaimer: The opinions expressed within this column are those of the participants and the moderator, and do not necessarily reflect those of the GIA. There is coarse language and potentially offensive material afoot. Most insidious commercial of all time: "Nin-ten-do! (It's a break-fast now!) Nin-ten-do! (It's a cereal, wow!)" Don't say we didn't warn you.

Got a lot on my plate on the moment, so I hope you'll excuse me if I rush through the intro. Although I would like to make a statement of support and solidarity for those who have sent me horror stories about FF9 coming in - patience and perseverance, my brothers and sisters, your day will come.

Onward.

The question is not in our ads, but in ourselves
"Why aren't there any good game commercials anymore?" I disagree that game commercials have somehow fallen in quality over the years...looking at the ads for Zelda:MM or something like FF8, I think a better question to ask is "Why can't I get as excited about games as I did before?".

Simply put, it's because games are a more matured industry than before. At the time of Zelda, no one really had any idea what the game could be...genre definitions like platformer and RPG were in their infancy. In other words, when Zelda came out, it was truly NEW. People had absolutely seen nothing remotely like it before. Nowadays, it's nearly impossible for any game to truly defy categorization--almost any new game can be described as one of the broad categories such as "RPG" or "Action", and if not that, then as a hybrid of those categories.

I'm not complaining, mind you. I firmly believe that modern games are, on average, better than their older counterparts. But no new game can have the same impact as in the early days of gaming, no matter how good. In other words, the real issue is not the quality of commercials, but the semi-matured state of the industry.

-Ybhan D'Ari

Like the other Chris pointed out, it's not even so much that no one had ever seen any like Zelda before, but that even when they'd seen the ad, they still weren't sure what they'd seen. I'm very much part of the original Nintendo generation - my friends and I were incredibly hyped up about the system just from playing SMB, and when that particular commercial came out we were all sure it'd be the next big thing... whatever that thing turned out to be. In the 80's so much was sold on style and attitude that the commercial might have just as well been for a new car as for a game, and I remember rumors flying around at the time that had the game pegged as some sort of side scroller where Link magically stunned his enemies with fairy dust. (In my defense I was 10 in 1986, so my BS detectors weren't fully activated yet.)

And now... you're absolutely correct, people do know exactly what they're getting from games. We toss around words like "innovative" and "revolutionary" about new titles, and they're probably more or less correct, but only because the status quo is so well established. FF8 abolishes buying weapons and armor, quelle horror! In comparison there was very little status quo when the first Zelda and its accompanying commercial was released (aside from the vaguely remembered 2600 days) so a game simultaneously had to do very much and very little to be seen as a trendsetter. Zelda (the game) and Zelda (the commercial) did those tasks very well, respectively. So when all's said and done, no, nothing will ever have the impact Zelda did... but that's neither possible nor particularly necessary right now.

The three things a game must be seen as:
Wow, dude, I thought I was the only one who remembered that commercial... the frizzly haired dude running around saying "Octorocks!" and stuff. For a while there I thought I was going crazy, remembering things that never really happened, or that the memories of my childhood were a smokescreen planted to deceive me. But now that I know that I'm sane (*cough*), lemme give you my opinion on the commercials.

I think (and I could very well be wrong) that almost every commercial for a big RPG style game has been designed to imply that the game is

A) Very Entertaining (and thus worth your money)

B) Wholesome (not Evil)

C) So cool that you can play it without being a considered a nerd by that really hot chick in your (fill in the blank) class

Yeah, we can all see the entertaining part, but this includes not showing the actual game for older commercials, because they graphics were usually pretty primitive, and mainstream audiences might consider it silly based on the graphics alone.

Wholesome? Games are pretty violent, and contain many elements that parents may consider "unwholesome". (Such as the whole Demon-summoning scene in Quest for Glory 5 - note, no commercial for that one). A lot of parents, especially down South, have problems with games with elements like demonic characters or even magic, and so the less the commercial lets on, the better off the kids are (Because we all know no parent is going to actually SIT with his kid while he plays the game, or READ the manual, or do any kind of research WHATSOEVER).

I'm not kidding about this - the commercial for The Adventure of Link has Link uttering the line "I can use magic", and for that reason alone this one kid I knew was not allowed to play the game. Of course, I went to Catholic school....

Lastly, the game has to be cool enough to be considered mainstream. When the last time (no offense to anyone here) you made fun of the people who played D&D all the time, or, nowadays, the people who OD on Vampire:the Masquerade (I'm not saying there's anything wrong with these games, but some people overdo it a bit, and you know whom I'm referring to... you know, that guy? yeah, him! what a weirdo)? Fantasy games have to sell themselves to mainstream audiences to make money, and to do that, they've got to impart a sense of social acceptability. Final Fantasy lucked out by having their first mainstream entries be more science fiction than fantasy, and based on that, they will sucker in the audience by offering them the retro-fantasy themed FF9. Note that the Majora's Mask commercial focused on the Moon crashing into Earth, and that's about it... they showed a few seconds of game play, but they were mainly selling it as a game where you stop the destruction of earth as in Armageddon or Deep Impact.

Anyway, I'll freely admit that I could be wrong, but that's what I think. Sorry if I've offended anyone. Go Gators!

The Dude

Aside from being named for the main character in one of my least favorite Coen brothers movies, you've absolutely nailed this one, Dude. (Excuse me, THE Dude.) I'd quibble about point C in that tastes vary so much that some people consider anything that's officially perceived as "cool" to be "uncool", and not every parent is gonna be worried enough to forbid their kids from playing with anything that uses "magic"... but by and large, for games to get the kind of sales they're looking for, all three points are must-haves. Good call, Dude.

It's all Sega's fault, or at least their ad agency's
It's true, videogame commercials are really dumb and somewhat useless. But they've been like that since the days of "SEGA!". I blame them, with their fat dude eating pork tongues and whatnot. Since then that's all we've seen. If you want to sell the PS2 you don't show what the PS9 will be like, you brag about what the system can do, how it can play PSX games, play DVD movies, and play PS2 games of course. Show a few videogames and mention what's in store for the system, like online gaming. Mention that you will be able to play hockey with 12 people at a time, everyone having control of their own player. It seems all videogame commercials are being made by the same person. An idiot who is wasting money given to him by idiots. I suppose websites make a better job at advertising videogames than expensive TV adds.

-Phil

Considering that I just a few days ago praised Sega's Shenmue commercial here in the column, I'm not gonna be agreeing with you too much... except to say that perhaps such commercials are not made with us, the hard core gaming audience in mind. For example, I'd imagine that someone, after seeing all the bitchin' things the PS9'll be capable of, would be extremely disappointed to see the relatively awkward 3D models of an actual PS2. But then, it's my nature (and I think, the nature of a lot of other people reading this column) to be obsessed with such details. The average person who sees the PS2 commercial and rushes out to buy one will probably just be pleased that it has one or two moderately fun eye candy titles, and that it plays DVDs. In other words, perhaps it doesn't sound good to you because it wasn't tailored to you, and was never intended to be.

Of course, the above argument is completely based on the idea that there are PS2s out there to be purchased by people swayed by the commercial in question, which does not seem to be the case, but what marketing plan is perfect?

End of discussion
Hey man, the commercial for Chu Chu Rocket was a marketing success. I assume you're going to agree with me, so I'll stop here.

-Wesley

Way to get the last word in there, Wesley. I'd make a counter argument, but gosh, you've left me no room to do so. Bummer.

A delayed defense of MM
Chris:

Zelda: Majora's Mask was brilliant. I'll give you one of the reasons: Detail. And since there are so many examples, I'll choose my favorite.

The first time you encounter Romani, she's probably wandering aimlessly, and she's barely aware of you. All you know is that you can't get your horse and there's no milk to be had. Later on, when you meet her on day one, she's bright and playful. She wants your help in some crack-pot scheme because her older sister won't believe. If you succeed in helping her, all is well on the ranch. Until you come back the final day, and something happened. So you travel back in time, help her again, talk with Cremia, and sign on to help her. You succeed, and gain access to the milk-bar. Everything is in order. You did it all. Huzzah.

Well... not quite. It seems that only by trying to help Romani, and failing, that you learn why she was so disturbed that first time you saw her, on the final day. Suddenly you understand the full implications of your actions, or lack of actions: A bright little girl becomes a wandering husk--and it's your failure. Your fault.

Where Chrono Cross tried (and largely failed) to make the player's choices have an important effect on the game, MM displays the effects of our choices again and again. And not simply--often it is only by succeeding and failing at every step of a quest that the complete story is made to unfold. Detail. Amazing.

--DarkLao

Golly, you took the words out of my mouth before I even knew what I wanted to say. Cool. The only addition I might make is that in a sense MM borrows some of its most potent tricks from Chrono Trigger, CC's predecessor. In CT you also had the option of going back numerous times to fix what went wrong before, and then returning to the future to see how your actions had changed things for the better. It's one of the things that I think make time travel stories so powerful and interesting, and Majora's Mask is one of the best.

But what would I do without my Zell nite lite and Quistis body wash?
Well, Square has released another RPG in its long-running series of Final Fantasy. While I am an extremely rabid fan of the series, and you'd be hard-pressed to find anyone, err, rabider, I don't buy any merchandise. No T-Shirts, keychains, or lunch boxes. Nothing.

I may be the only one who has this opinion, but does anyone out there think the floods of cheap merchandise put out by greedy game companies only serves to water down the actual experience?

I mean, it's just a lot of crap. Don't get me wrong, I'm going to be camping out in front of the theaters waiting for Final Fantasy: The Spirits Within. But I don't think many hard-core fans are sleeping in Cloud Strife underwear under a Cecil comforter wearing Chocobo pajamas, and I can't imagine anyone who would.

Too much merchandise actually proves to detract from the whole thing. Most people would like to think of the Final Fantasy experience as dark, mysterious, interesting, and unique. But when I see a Final Fantasy pillow or shower curtain, I only think of the FF experience as one thing:

Annoying.

-Jeremy Blake

It probably just comes down to a matter of personal choice, I think. I've never bought anything game related except for the games themselves and game OSTs (which friends and family think is plenty strange enough, believe me) but that doesn't mean I don't think a lot of what's being offered for sale isn't damn cool. FF8's action figures were particularly well done, as were Metal Gear Solid's. Too much merchandise probably would be a bad thing, but with the exception of Nintendo's Pokemon blitz, most companies seem relatively restrained. T-shirts, baseball caps, and posters are all fairly subtle, tasteful ways of promoting brand awareness, as long as it's done in the proper context. (I.e., a pimply faced kid wearing a cheap t-shirt featuring Tifa in her generously proportioned glory probably doesn't do wonders for the Square brand name, but a middle aged professional-type wearing a denim cap with the Square logo barely visible seems pretty cool.)

Basically, I think it just comes down to some things working for some people but not for others. Square may never get me to buy any models from their games, short of releasing Ashley Riot and Callo Merlose action figures (with Rood Inverse tatoo and Insightful Commentary™ push button action!) but it doesn't bother me that much that the figurines are out there, and they probably do make other people happy, so what's the big deal?

Way off target
While Chris Wright makes a good point about how the Zelda commercial raised kids' interest, I have to say that kind of marketing is best as a one-shot thing. For one product, perplexing people can get their attention. With two, it starts to lose effectiveness, and with more than that it just gets old really quickly. And video games come out frequently enough now (and are marketed enough now) that it's no longer possible for the marketers to reliably be the only one advertising. So, to avoid the disgruntled confusion that comes with multiple "perplexion" ads, marketers seem to be avoiding them altogether. I don't think the Internet has reduced the need for T.V. advertisements (there are still quite a lot of them, after all; more than before, in fact); it's just that with the abundance of information available, the whole "make them wonder what you're talking about" scheme kind of falls flat.

This is not to say advertisers have found the right mix, though. I think most of the ads for video games are poorly done. The typical video game ad says almost nothing about the game itself; it's basically an attempt to get you to buy the game by yelling their name loudly, reminscent of the days when street grocers would hawk their wares by shouting "Getchore oranges here, luvverly oranges!" at the top of their voices until they collapsed from either a lack of air or a heart attack. The Crash Bandicoot games are a prime example of this: they say next to nothing about the game; all they say is "We've got an obnoxious guy in a ridiculous costume." Sure, some people might find them amusing, but this isn't good marketing for a game. You can find kids in any high school who are obnoxious, and most of them can probably do a better job of making it funny as well; but you wouldn't buy a game those kids made just on that, would you?

Marketing hasn't yet been perfected for video games. In fact, it's about as bad as it can really get, and I think this is a very large part of why video games have such a bad reputation among those who don't play them. Think about the last dozen or so video game ads you've seen. How many of them focussed on violence or criminal acts? Probably most of them. Those that don't almost always involve somebody in the ad being rude or obnoxious. It's no wonder older people think all video game players are hoodlums. With marketers like these, who needs enemies?

-- Chaomancer Omega; happy because I just bought FFIX and Lunar:SSSC. Unhappy because my television just got Shang-haied.

We can all definitely agree that whatever the current state of game advertising is, it could stand to be a hell of a lot better. As The Dude pointed out earlier, there are certain points that advertisers want to make to the public, but in a lot of cases making the exact opposite point will work just as well, at least when it comes to a game being "Wholesome". Parents may want kids playing wholesome games, but a lot of kids would rather play in traffic than be anywhere near a "wholesome" game.

Because of that, it may not actually be possible for game marketing to get better than it is, simply because what the core audience wants to see is at odds with what the rest of society wants to see. Think of many of the adds for cars or banks that you see on prime time television... would you want to play a game that sold itself as being simple, friendly and reliable? As long as games themselves are made for the teenage market, the ads will be as well. When someone comes out with a game that soccer moms will want to play then I'm sure the ads will become appealing to them, but in the meantime they're SOL.

The more things change...
Funny that Chris (Wright, not you) should bring up the Zelda series as an example of the last time a game commercial was really well done, because I agree. I saw the ad for Majora's Mask in a theater the other day, and strangely enough it was a lot like the original Zelda commercial. Shots of people all over the world looking panicked and staring intently at huge billboard-sized monitors, interspersed with shots of a kid playing the game seen on those monitors, who was beginning to sweat. About halfway through, you can see the moon descending on the real world, and it ends with an announcer saying "72 hours. 1 hope."

Like the original commercial, there wasn't a lot of Zelda footage. You just saw bits and pieces on a monitor here and there, or you saw the kid's TV from an odd angle. But also like the original commercial, it got point of the game across pretty clearly: you have three days to save the world.

But that's an exception. It seems to me that most games aren't advertised on TV because ad firms feel that print ads in gaming magazines or banner ads on gaming websites are enough. Which they are, if the only audience you want to reach is the one that already cares enough about videogames to buy a magazine or visit a website about them. On the other hand, the games I've seen TV ads for in recent memory are NFL 2K1, Zelda: Majora's Mask, and Donkey Kong 64. (I don't care to discuss the actual ad for that last one, but I did see it.) And, shock of shocks--these titles were smash hits. NFL 2K1, a *Dreamcast* game, debuted at number one according to the TRSTS data. Something for publishers to learn there?

--
"I'm on the side that's got butter on it, I am."--Jack Frost

Nich Maragos

Probably the most direct way to address Mr. Wright's point is to do a side by side comparison of the modern Zelda commercial vs. the classic, and I can find little fault in what Nich has said here. Both commercials focus more or less on the theme of the game rather than the actual gameplay (although in both cases if you're actually familiar with the game in question, you can catch glimpses of it.) Both games sell themselves with a certain attitude - in the modern case it's the feeling of a Hollywood blockbuster that gets conveyed, whereas in the classic case it's the feeling of a quirky little puzzle game that just might be a hell of a lot of fun. (In fact, one might make a case for the modern Zelda being much more accurate as to the game it's actually selling.)

In either case, the common theme we've seen in many of today's letters shines forth... tv ads and trailers just aren't made with us, the loyalist gamers, in mind. I think that to many people this feels like a betrayal since we'd like these ads to show what we're actually so hyped up about, because they're some of the most visible examples of gaming, but we probably shouldn't take it so personally. If the ad does well, it brings more people into gaming, which means more development money and better games down the road. And that's just not something I can argue with.

Are things getting better, or is it just us?
Chris, I have to let you know - I've become disappointed with the GIA's reviews recently. Like most of the American education system, the GIA is now suffering from serious grade inflation. Unfortunately, it you only two short years to get there.

Recently, the GIA has been giving out a ridiculous number of fives. I remember when there was only one game with the vaunted 5 rating - Zelda DX. Now six out of your last eighteen reviews have been fives. And let's face it, most of these games are just not -that- good. Of the "fives" I've played, I thought that Majora's Mask was good, but had no improvements over Zelda64, Chrono Cross was a fun game which presented its ultimate story incredibly poorly, Ogre Battle was unexciting, and Vagrant Story was downright tedious. But my opinions of the games hardly matter. The whole point of a perfect score is that in order to mean something, it has to be rare. The GIA's own explaination of the ratings says they should be rare. Perhaps the best example of the problem is the FF9 review - while I have yet to play FF9, I think any review that contains the line "barring a few glaring missteps, it succeeds" and goes on to give the game a 5 is EXTREMELY suspect.

So basically, I think the GIA needs to do something to insure the integrity of its ratings. There are a few different things you could do. The easiest would be to tell the reviewers to be a little bit more picky about handing out the fives. That might be a difficult, because everyone likes to rave about their favorite new game, and each reviewer has a different favorite new game. The second thing you could do is to assign ratings based on an average of several GIA members' ratings. That would make sure a game only gets a five if several people think it really is that good. The most drastic approach would be to change the rating system - perhaps if you had a ten point rating system, reviewers could rave about their sentimental favorites but still give out eights and nines, preserving the significance of the perfect score. Anyway, I sincerely hope you'll do something about this rating inflation. Maybe you could take the really drastic step and do away with ratings entirely. In some ways I think the (rating-less) vaults are more effective than the reviews anyway - the Silent Hill vault really made me want to go out and play a game I hadn't known about, something none of the other reviews ever did.

David

(And by the way, I really loved Silent Hill when I did get it.)

Er, thanks, David, you've put me in the position of publishing a letter that praises my Silent Hill review while beating up on many of the others more recently up on the site. I just can't express my appreciation enough for driving that wedge between me and the rest of my friends here at the GIA.

But your point is a good one, and you make it well. Unfortunately, I haven't been as active in the review section of the site as I probably should be, so I can't give you a defense of the process as well as I might. But I think there are some good reasons why the number of 5s we've been giving are justified.

First off, there's no doubt that we're in the middle of a gaming bonanza which makes the glory days of the SNES look as barren as the surface of the moon. The PSX and N64 are dying, and dying systems being supplanted by new hardware tend to give up a large amount of high quality software. The Dreamcast is just now starting to bootstrap itself up with some really good games, and in a few months hopefully we'll see some great PS2 titles as well. So in comparison to a year like 1998 which was dominated by maybe 2 5-level RPGs (FFT and Xenogears) we're now living through an embarrassment of riches.

Which brings me to your second point, that each reviewer seems to be raving about whatever gem they've most recently played without giving thought to the global perspective. I think there's probably a good amount of truth to this - certainly that's what I tend to see in my own mini-reviews scattered throughout the past few months' columns. But I think it makes good sense that things are set up that way, because that perspective represents what we really are - people just like you with actual lives who enjoy gaming as a hobby, not the end all be all of our existence. Our reviews represent the pleasure (or pain) we received from recent titles, so hopefully they provide good guideposts for you, insofar as there's not a huge amount of difference between the site staff and the site audience. Of course, I'd like to think that we also articulate and defend our main points well enough so that even if you don't agree with our personal take, the review's still useful to you, if only to sharpen your own opinions to the contrary.

But perhaps those aren't the standards we should be grading on... I dunno. If a game's good enough for me to rank it alongside FFT and Xenogears in my head, then I'd tend to give it a 5 because I'd give those other games 5s. (Assuming, of course, that the newer games had the appropriate amount of innovation in gameplay, graphics, plot, etc.) But maybe that's not how we should be handling things in this brave new world; perhaps we need to re-normalize our baseline standards. If anybody has any further thoughts on this on either side I'd love to hear about it; like I said, because of work and connection issues I haven't been able to discuss this with the rest of the staff as much as I should, and if any of them feel I've misrepresented the site then I apologize, and ask them to write in and set the record straight. On the other hand, if you, the readers, have further concerns about how we run our reviews, then please write in about it. I think the FAQ pretty well states my opinions on individual reviews, but if you've got some well thought out comments about the whole freakin' system, by all means, send them this way.

Closing Comments:

Yikes, that last response ran on a little more than I would have liked. But it'll all get sorted out tomorrow, on free topic Friday. I gotta get some sleep, so I'll see you then. Later.

-Chris Jones, wondering if he thinks too much

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